4. Exclusions & disclaimers

The free warranty and replacement services do not cover the following situations. Repairs for such cases will be subject to a fee:

• Anthropogenic Damage: Damage caused by human factors, such as cracked screens, drops, liquid or oil ingress, corrosion, compression, or scratches.
• Improper Operation: Damage resulting from unauthorized firmware flashing, virus attacks, system modification, or data loss.
• Unauthorized Repair: Damage caused by disassembly, modification, or repair performed by a party not authorized by HUGEROCK.
• Environmental Factors: Failures caused by natural disasters or abnormal environmental conditions, such as lightning strikes, high temperatures, humidity, or voltage fluctuations.
• Force Majeure: Damage resulting from unforeseeable and unavoidable events, including but not limited to war, earthquakes, or labor strikes.
• Other: Failures resulting from use outside the scope of the user manual or from issues not related to the product’s intrinsic quality.