HUGEROCK SUPPORT
Repair request
Submit device and purchase details for the service team to verify coverage and advise next steps.
Prepare your device information
Serial numbers commonly use three letters followed by seven digits; format may vary by model. Check the device label, packaging or system information and match the model to the invoice.
A request is not repair authorization or an instant warranty determination. Submit the form for verification or contact sales@hugerockgo.com directly.
Before sending a device
- Obtain an RMA number and receiving address first.
- Back up and erase personal and confidential data.
- Describe the failure conditions, frequency and recent changes.
- Follow packing and battery-shipping instructions and confirm freight, insurance and customs.
Need engineering support?
Have your model, serial number, software build and issue description ready so the team can identify the right documents and service arrangements.