Help center
Find answers and prepare your device for work.
FAQs ↗Product & feature guides ↗Troubleshooting ↗Sharing & training ↗HUGEROCK SUPPORT
Support for every stage of your device lifecycle.
1 year replacement · 3 years warranty · 9 years after-sales support
Start with what you need to do.
Downloads center
Find documents and request software matched to your configuration.
Drivers & firmware ↗Software & tools ↗Product documents ↗Developer center
Plan hardware, application and cloud integration.
API & SDK documentation ↗Hardware specifications ↗Technical documents ↗Warranty & repair
Review coverage and arrange service for your device.
Warranty & service policy ↗Warranty verification ↗Repair request ↗Certification documents
Review model-specific certificates and test reports.
Certificates & reports ↗Service network
Coordinate support for China and international deployments.
Global service network ↗The 1 · 3 · 9 service commitment
YEAR REPLACEMENT
Qualifying non-user-caused performance failures under normal use are eligible for replacement.
YEAR WARRANTY
Manufacturing and material defects of the main unit are covered; vulnerable parts and consumables have one-year coverage.
YEARS OF SUPPORT
Nine years of after-sales support from purchase, including paid repair in years 4–9.
Eligibility, shipping and additional services follow the service policy and project agreement. Hardware after-sales support is separate from Android upgrades and security updates.
Read the full policy ↗Reliability and manufacturing videos
Explore vibration, temperature, water resistance, drop testing and manufacturing.
Explore the video library ↗Need engineering support?
Have your model, serial number, software build and issue description ready so the team can identify the right documents and service arrangements.
Brand, platform & service reference
Review brand ownership, industrial platforms, document scope and service policies for your project.
Explore HUGEROCK brand facts →