Warranty verification
Submit device and purchase details for the service team to verify coverage and advise next steps.
Prepare your device information
Serial numbers commonly use three letters followed by seven digits; format may vary by model. Check the device label, packaging or system information and match the model to the invoice.
A request is not repair authorization or an instant warranty determination. Submit the form for verification or contact sales@hugerockgo.com directly.
Warranty records and service codes
Verification may involve status, IMEI1, IMEI2, SN, MAC, model and ship date. Share device identifiers only through the service channel when requested.
- AGS-EW: Extended warranty
- AGS-OS: On-site service
- AGS-EX: Fast repair
- AGS-PU: Collection service
- AGS-AR: Advance replacement
- AGS-TU: Technology upgrade
- AGS-AI: Service package (coverage specified in your service contract)
A special 12/31/9999 record must be verified against the original contract. Records apply to the invoiced product; separately purchased third-party accessories have separate terms.
Need engineering support?
Have your model, serial number, software build and issue description ready so the team can identify the right documents and service arrangements.