Frequently asked questions
Find guidance for your model, application and operating conditions.
Products, purchasing and service
Are you a manufacturer?
HUGEROCK combines industrial design, mechanical design, hardware and software development, tooling and assembly capabilities.
Can the scanner read 1D and 2D codes?
A model configured with a compatible 2D scan engine can read supported 1D codes and 2D formats such as QR, PDF417 and Data Matrix. Confirm the scan engine and required symbologies.
Is an SDK available?
SDKs and development engineering support are available for supported configurations. Confirm the device, module and sample-order requirements with the team.
What is the minimum order?
Standard products can be ordered from one unit. Customized configurations have separate project requirements.
Can I request a free sample?
Evaluation samples are normally purchased after specifications and pricing are confirmed.
Can several functions be combined?
Depending on the model, options may include LF/HF/UHF RFID, fingerprint capture and barcode scanning. Module combinations must be confirmed for the selected configuration.
How do ordering and payment work?
Bank transfer and Alibaba Trade Assurance are available subject to the sales agreement. Your quotation and purchase agreement specify the payment method and terms.
What warranty applies?
The industrial service commitment is one-year replacement, three-year limited warranty and nine-year after-sales support, subject to the policy. Consumables have separate coverage.
Can warranty be extended?
Enterprise and government projects can agree extended warranty and additional services by contract. Ask for a project-specific quotation.
What is the delivery lead time?
Lead time depends on stock, configuration, order quantity and destination. Request production and shipping dates with your quotation.
How is repair arranged?
Start with remote diagnosis. If hardware service is needed, obtain repair authorization and follow the shipping instructions. Component service is arranged by authorized staff for the specific device.
Need engineering support?
Have your model, serial number, software build and issue description ready so the team can identify the right documents and service arrangements.